Content reporting and removal

Last updated: August 2026

You may report content or behavior that you believe violates our rules or the law. This page describes the in-product reporting channels. The full review, decision, and appeal rules are in Complaints & Content Removal.

1. How to report

Once logged in to your account (confirmed email address), you may use the in-site reporting form to report directly:

• a character profile (Report button on the public profile);
• a conversation message (report link next to messages in chat);
• an image in your gallery (button in the full-screen viewer).

You may also send an email to [email protected] (pre-filled subject "[MGF.AI] Content report"), describing precisely:

• the nature of the report (content, account, behavior);
• information to locate the content (URL, username, approximate date, useful screenshots);
• your contact email address for follow-up if needed.

2. Processing time

Every reported complaint is reviewed and resolved within five (5) business days of receipt, without exception, as set out in Complaints & Content Removal. If we need more information to locate the content, the five-day period starts when we have enough information to identify it.

3. Processing by authorized administrators

Analysis of reports and decisions to remove content, suspend, or close accounts are carried out by authorized administrators, respecting privacy and using only data strictly necessary to handle the case.

4. Decisions and appeals

Possible outcomes include no action, restriction, removal, account measures, and reporting to authorities. You may appeal any review decision, including a decision to take no action. If a disagreement remains after the appeal, the matter is referred to an independent neutral body at MGF.AI’s expense. Details: Complaints & Content Removal.

5. Other contacts

For a general request (unrelated to content reporting): [email protected].

Information document provided for transparency. It may be updated; the last revision date appears at the bottom of each page when we version the content.